# Service Management Once a product is live (and in preparation for that point) a healthy approach is needed to Service Management. This is not just about 'support' ensuring the product stays up and is bug-free, it's about continuing to ensure that it is meeting user needs to deliver the business goals. The Service Management phase is also known as 'Live' in the public sector. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://convivio.gitbook.io/the-convivio-cookbook/client-projects/service-management.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.