> For the complete documentation index, see [llms.txt](https://convivio.gitbook.io/the-convivio-cookbook/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://convivio.gitbook.io/the-convivio-cookbook/client-projects/service-management.md).

# Service Management

Once a product is live (and in preparation for that point) a healthy approach is needed to Service Management. This is not just about 'support' ensuring the product stays up and is bug-free, it's about continuing to ensure that it is meeting user needs to deliver the business goals.

The Service Management phase is also known as 'Live' in the public sector.